Tam Quan
IT APPLICATION INFRASTRUCTURE MANAGEMENT
at Forvia Hella Vietnam
CHIEF EXECUTIVE OFFICER
at Chuyen Dong So
Personal Details
- birthday:17 August, 1985
- Marital:Marriage
- gender:Male
- PHONE:+84 907 758 583
- LANGUAGE:Vietnamese, English
- Location:Vietnam
About me
As a IT professional with over 15 years of experience (till 2025), I have honed my skills in system administration, network architecture, and cloud computing. My journey has equipped me with a deep understanding of both traditional and modern IT infrastructures, enabling me to design and implement scalable, secure, and efficient solutions.
Throughout my career, I have been instrumental in:
- System Operations: Managing and optimizing complex IT environments to ensure seamless operations and minimal downtime.
- Network Security: Implementing security measures, including firewalls, VPNs, and intrusion detection systems, to protect organizational assets.
- Cloud Integration: Leading the migration of on-premises systems to cloud platforms, enhancing flexibility and reducing costs.
Experience
FromJan 2023ToPresentForvia Hella VietnamHo Chi Minh, Viet Nam
IT Application Infrastructure Management
- To be continued ...
FromJun 2020ToDec 2022
(2 YEARS 7 MONTHS)
ORC Coffee Passion Group Joint Stock Company (Café Amazon Vietnam)Ho Chi Minh, Viet NamIT System Administrator
- IT Equipment Management & Planning: Oversaw procurement, deployment, and lifecycle management of IT assets for head office and store branhes.
- POS System Management: Build up, maintained and optimized Point of Sale (POS) systems to ensure seamless operations and stabilities.
- ERP Project Management: Lead the first version of HRM, FI, WH, and CRM system implementations and upgrades.
- Microsoft 365 Administration: Managed user accounts, security policies, and collaboration tools within MS365.
- OpenStack Virtual Machines (VMs) Operator: Fully deployed and managed VMs for infrastructure scalability.
- SD-WAN Administration: Implemented, configured and maintained Software-Defined Wide Area Networks for connectivity optimization.
- Firewall Administration: Implemented and monitored network security policies to prevent cyber threats.
- Music Streaming & Advertisement System Management: Handled digital content distribution across Café Amazon locations.
- Wi-Fi Marketing System Administration: Managed captive portals and analytics for customer engagement.
- Customer Support & Open-Source Software Management: Provided technical support and maintained open-source solutions for business needs.
- Unique Experience: ERP, CRM, MS365, SDWAN, Open-Source, Wifi Marketing, Music and Data Streaming, Public Screen Advertisement System.
FromJan 2016ToJun 2020
(4 YEARS 6 MONTHS)
ProserveITHo Chi Minh, Viet NamManaged IT Services and Operations
- Backup System: Managed, handled, and troubleshot backup tasks using Windows Backup, DPM Backup, and Ashay Backup.
- Netwok and Infrastructure Maintenance: Designed, maintained network and infrastructure following customer's needs, ensuring disaster recovery readiness. Frequently scanning and backup configurations, along with the vulnability scanning sessions.
- Network Security and System Monitoring: Monitored, resolved, maintained, and escalated IT issues, coordinating with onsite teams (from US and Canada mostly) when necessary.
- Customer Support: Provided oversea customer support, managed servers, network devices operations for optimized IT service delivery.
- Documentation: Recorded and documented issues, troubleshooting steps, and solutions for continuous improvement.
- Unique Experience: Proficient in using Kaseya and ConnectWise tools: Kaseya Network Operation, Kaseya Network Manager, Kaseya Traverse, KeePass Server, ConnectWise. Hand on most of high-end network, firewall, wireless devices on the world.
FromMay 2014ToDec 2015
(1 YEAR 8 MONTHS)
Maritime BankHo Chi Minh, Viet NamIT Support Level 2 and Network Administrator
- Technical support and User Support: Assisted users with technical issues, providing solutions in a timely and efficient manner. Also be a mentor for the Level 1 support team. Provided technical support to staff, troubleshooting hardware and software issues to maintain productivity.
- Network Security and System Monitoring: Monitored system performance, identifying and resolving issues proactively to prevent downtime for the network, system ATM machines.
- Asset Management: Managed IT assets, including hardware and software inventories, ensuring proper utilization and compliance.
- Collaboration: Worked closely with other team members such as: construction, IT vendors, supplier to implement new technologies, improve existing systems and banking branches office.
- Documentation: Maintained comprehensive documentation of system configurations, procedures, and troubleshooting guides.
- Unique Experience: Working on Core Banking Software: Swift Editor , BDS System, Western Union, Data Ware House, ...
FromJan 2011ToSep 2013
(2 YEARS 9 MONTHS)
Fujitsu General Air Conditioning LtdHo Chi Minh, Viet NamIT Specialist
- Infrastructure Management: The maintenance and administration of the company's IT infrastructure, ensuring optimal performance and reliability.
- Network security: Implemented and managed security protocols, including router and access control list to safeguard organizational data.
- Technical Support: Provided technical support to staff, troubleshooting hardware and software issues to maintain productivity.
- System Upgrades: Planned and executed system upgrades and patches, ensuring minimal disruption to operations.
- Documentation: Maintained comprehensive documentation of system configurations, procedures, and troubleshooting guides.
- Unique Experience: Hand on the Air Conditioning Controller software system from Fujitsu, General, Daikin, Panasonic, ...